I bought this product thinking " it won't happen to me" It is such beautiful design and Saje is such a great company that surely they would not sell a faulty product, especially one with such a hefty price tag! But alas i was no different than the other reviews on the page. The product worked great, probably for a few months! Then the auto shut off function went, some times the machine will be on but no steam/scent come out. I expected more. I feel this product should be pulled, clearly many people are having issues with it.