Desktop Support, IT
Location: Vancouver
Part/Full Time: Full Time

Overview

Saje Natural Wellness is passionate about helping people live healthier, happier and longer lives. We have created over 500 products that are sold exclusively through our own growing retail locations and eCommerce channel. Our goal is to connect people with the healing power of plants by using 100% natural ingredients in our products. Saje Natural Wellness is growing rapidly with plans to have 200+ stores by 2020 throughout North America.

We have been ranked by Canadian Business and PROFIT as one of Canada’s fastest growing companies and with awesome growth we are looking for A-players to join our team who are enthusiastic about natural wellness and want to share this passion with the world!

Our culture is sacred to us. We have built an environment that fosters people, wellness and of course awesomeness!

Are you ready for your #dreamjob?

Description

Do you love retail and technology? Are you thrilled by growth, technology and the communication of technological information to non-tech people? If so, keep reading! We are looking for someone with awesome troubleshooting skills to support the Saje Support Offices and Retail teams with technology.

Responsibilities
  • Maintain IT operations and support of our Vancouver, Surrey and Toronto office locations as well as retail locations across Canada
  • Provide front line technical support via telephone, email, tickets and in person for Macs and Windows workstations, Microsoft Office applications, enterprise applications and an array of general IT related issues and requests
  • Provided support for 45+ stores in North America for POS and in-shop technology
  • Remotely setup and manage custom configured operating system and POS software for new stores
  • Troubleshoot hardware problems and service computer peripherals such as enterprise printers, docking stations, monitors, hard disks, etc.
  • Support software and license installation
  • Configure, deploy and troubleshoot a mixture of Mac and Windows based desktops and laptops
  • User support (phones, email tracking system)
  • Setup, move and track computer assets
  • Configure printers, scanners, phones, wireless, tablets and more
  • Investigate and resolve desktop IT security incidents
  • User support (phones, email tracking system)
  • Provide a proactive approach to IT Support by seeking and identifying potential issues before they manifest as a bigger problem with an emphasis on reducing user impact and maximizing customer satisfaction
  • This role will be responsible for on-call support
Applicant Requirements
  • Able to build strong internal relationships and be an outstanding partner to the business, with a love of problem solving and a sunny outlook
  • A minimum of two years of experience in a desktop support role ideally within a retail environment
  • Ability to prioritize and support technology requests based on fluid business demands
  • Good knowledge in desktop operating systems and troubleshooting issues
  • Hands on experience with IT ServiceDesk software and processes
  • Experience troubleshooting Windows operating systems and application issues
  • Experience configuring and troubleshooting network and USB printers
  • Understanding of networking fundamentals, such as TCP/IP, DNS, DHCP, Firewalls, Proxies, Wireless Access Points and other networking equipment
  • Passion for leading a life dedicated to wellness
Key Relationships

Reporting to the Sr. Director of IT