Frequently Asked Questions

MY ACCOUNT

 

MY ACCOUNT

 

Can I collect Healthy Rewards points when shopping online?

Absolutely! When you register for an account on saje.com, make sure to use the same email address you provided us with in-store to collect Healthy Rewards points. Click here to create your online account: saje.com/customer/account/login.

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I already have an account in-store. Do I need to register again?

Yes, please register for an online account at saje.com. Click here to create your online account: saje.com/customer/account/login. Please use the same email address and phone number that you provided us with in-store, and your online account will be merged with your existing in-store account.

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How do I check my Healthy Rewards points balance on saje.com?

Learning your points balance is as easy as contacting our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com. Our store teams are also able to assist information about your Healthy Rewards points balance. At this time, your Healthy Rewards points balance isn’t available online.

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I signed up for a Saje account in-store, but I can’t log in online.

Your online Saje account is separate than your Healthy Rewards or email newsletter sign-up. Click here to create your online account: saje.com/customer/account/login. Please use the same email address that you provided us with in-store, and your online account will be merged with your existing in-store account.

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How do I use an active promo code?

From time to time, Promotion Codes are available to access product discounts and free shipping. To use an active Promotion Code, add items to your online shopping cart, then proceed to the shipping and billing stage. Under “Promotion Codes”, enter your code, then click “Apply”. Promotion Codes are case sensitive. Be sure you enter the code exactly as it appears.

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How do I change or cancel my order?

Once an order is placed, it is on its way right away! Unfortunately, changes to orders are not possible after they’ve been placed. If you would like to return or exchange any part of your order, please contact our Customer Experience team and they would be happy to help. You can reach them by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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How can I pay for my online order? What payments do you accept?

Visa, Mastercard and American Express credit cards are all amazing payment methods you can use for your online Saje order. At this time, we can’t process Visa Debit as a method of payment online or over the phone.

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How is sales tax calculated?

We charge sales and use tax according to Federal, Provincial and Local government guidelines, based on the shipping address you provide when you place an online order.

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What currency is the site in?

Prices in our Canadian stores are in Canadian dollars and prices in our US stores are in US dollars.

In order to make our products as accessible and affordable as possible, we are maintaining the same pricing for both our Canadian and US communities in their respective currencies.

As we continue our journey to connect more people with the healing power of plants beyond Canada, we need to honour the regulations set forth by the US Food & Drug Administration (FDA) – the governing body for Americans as Health Canada is for Canadians. Honouring these regulations means that our communities can have access to our full product line, no matter their location.

We remain committed to offering top quality, 100% natural products and continue to stand by all of our products. If at any time you are not fully satisfied with your purchase, we will happily offer you a full refund with the original receipt of purchase. If you do not have your receipt, we will gladly exchange your item or issue a store credit – no questions asked.

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What if my mister arrives broken?

If you received a broken mister, it may be due to colder climates and seasonal effects. The purified water content in our mists is freezing and expanding in the bottle, which is causing it to arrive shattered. In the event this happens, our Customer Experience team will happily exchange the mist that arrived broken with a new one, or send you a similar product containing the same ingredients to prevent the same problem from happening. Our mists typically come in a roll on and/or diffuser blend format, so we will find the right alternative to suit your needs! You can reach our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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ENDLESS ESSENTIALS RE-ORDER SERVICE

 

Will I receive my Healthy Rewards points for my Endless Essentials Re-order Service purchases?

Yes, all Re-order service purchases will accrue Healthy Rewards points. To check your points balance, please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com. Our store teams are also able to assist regarding information on your Healthy Rewards points. Your Healthy Rewards points balance is not available online.

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If I want to order other products to arrive with my Endless Essentials Re-order Service, can I do that?

Yes, you can order other products along with your Re-order products. Simply add your products to your shopping cart and checkout as usual. If you would like to add products to an upcoming shipment, please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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Is there a fee to join the Endless Essentials Re-order Service?

No fees, this is a free service! All Re-order products receive free, standard shipping within Canada and the USA.

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I’m a part of the Endless Essentials Re-order Service, can I update my credit card if it’s about to expire?

Sorry, if your credit card has expired, your Re-order service will be cancelled. You will need to place a new Endless Essentials order with an updated, valid credit.

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My credit card has expired. Will my Endless Essentials Re-order Service still ship?

Sorry, if your credit card has expired and you have upcoming orders, all Endless Essential orders will be cancelled and no new orders will be created or shipped. You will need to place a new Endless Essentials order with an updated, valid credit.

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Does the Endless Essentials Re-order Service ship internationally?

Our Re-order service is only available in Canada and the US. Sorry, we do not offer this program outside of these two countries.

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I want to change the frequency of all or one of my Endless Essentials items. How do I do that?

You can select Re-order items to be auto-delivered every 1 month, 2 months, or 3 months. Delivery frequency will be determined at the initial order placement. If you would like to update your frequency, you can do so by updating your account. Under “Account”, click “Endless Essentials”, then below “My Re-orders” make your adjustments by opening "View" under the “Actions” column.

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How do I cancel my Endless Essentials Re-order Service?

Your Re-order service may be cancelled at any time, up until one week before a scheduled shipment and only after your first Re-order shipment has been shipped. To cancel or pause your upcoming Re-order, go to “Account”, click “Endless Essentials”, then below “My Next Orders” make your adjustments to the “Actions” column. From there, you can select view, skip or pause. To cancel your entire Endless Essentials Re-order Service and all upcoming orders, go to “Account”, click “Endless Essentials” and just below “My Re-Orders" under the "Actions" column, hit “Cancel”.

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Do I need to spend over $75 to get free shipping on Endless Essentials Re-order products?

No, all Endless Essentials Re-order orders will receive free shipping to Canada and the US. Re-order products in a transaction do not need to meet the free shipping minimum spend.

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What happens when my Endless Essentials Re-order product goes on sale?

If a Re-order product goes on sale and that Re-order product is in your upcoming shipment, you will receive the sale price of that item.

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What happens when my Endless Essentials Re-order product goes out of stock?

If a Re-order product goes out of stock before your Re-order shipment is scheduled to be created, we will pause and re-try three days later. If the product goes out of stock permanently, the Re-order service for that Re-order item will be cancelled and we will notify you via email.

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GIFT CARDS

 

Where do I purchase gift cards?

You can purchase a Saje gift card at any Saje store location or online here.

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How do I redeem physical gift cards?

You can redeem a physical gift card at any Saje store location or online. To redeem in store, simply present your gift card to a Saje team member when paying for your Saje products. To redeem online, add your Saje products to your shopping bag and at the billing page, enter your gift card number and pin as a payment method.

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How do I redeem an e-gift card?

E-gift cards will be delivered to recipients by email. E-gift cards can be redeemed at any Saje store location or online. To redeem in store, simply show your e-gift card email to a Saje team member. To redeem online, add your Saje products to your shopping bag and at the billing page, enter your e-gift card number and pin as a payment method.

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How do I check the balance of my gift card?

Please visit our gift card page and you can check your balance under the “Check Balance” section. Enter your gift card number and your gift card balance will be revealed.

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Can I buy a gift card value over $500?

Yes you can, if you would like to purchase a gift card in a custom denomination, please call our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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Can I re-load an existing gift card?

Sorry we do not offer reloads onto existing gift cards at this time. Our Customer Experience team would be happy to help you set up a new gift card at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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Do I pay for shipping for physical gift cards?

Our free Standard shipping promotion applies to any purchase over $75 except e-gift cards. If you purchase physical gift cards that total $75 or more, shipping’s on us! Unfortunately, e-gift cards do not meet shipping minimum requirements at this time.

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Is there tax applied to gift card purchases?

Sales tax will not be applied to the purchase of a gift card. If other merchandise is included in your order, tax will apply only to those items.

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Can I return a gift card?

Sorry, gift cards cannot be refunded or exchanged for cash unless required under applicable law.

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Can I transfer a balance/combine two gift cards into one?

To transfer the balance of multiple gift card values onto one card, please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com and they would be happy to assist you with this request. Sorry, we cannot split an existing gift card’s value into multiple cards.

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Can I transfer my physical gift card balance to an e-gift card?

Sorry, we cannot transfer a physical gift card balance onto an e-gift card at this time. Please note all physical and e-gift card values can be redeemed in-store and online, no matter the format.

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Can I use more than one gift card to purchase online? In-store?

Sorry, only one gift card can be used per online transaction at this time. If you have more than one gift card and would like to use them on an order, please contact Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com to help you with this request.

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I lost my gift card, can you replace it?

Sorry, all gift cards are not replaceable if lost, stolen, or damaged.

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I can’t find the e-gift card sent to my email anymore, can you resend it?

E-gift cards may be sent to your email spam folder. Be sure to check all folders in your email account. If you’re still having trouble please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com for support with this request. Sorry, all gift cards are not replaceable if lost, stolen, or damaged. Please note that we are unable to reissue gift cards or e-gift cards that have been lost or stolen.

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PETS

 

Can I use Saje essential oils on my pet? I heard that you can apply tea tree or lavender to pets to prevent ticks and fleas.

The ability to tolerate essential oils is dependent on many factors including plant species, product, dose and route of application. Essential oil use cases show the biggest risk of toxicity is from direct to skin application on your pet’s skin – these same cases also share that a large volume was applied directly, and neat (pure without a carrier) to the pet’s skin. Knowing that there is a risk in applying these oils to your pets fur or skin and in order to protect their wellbeing, we strongly recommend consultation with your veterinarian or animal care specialist prior to the application or exposure of any of our products.

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I want to use essential oils around my pet and I’ve seen tea tree and eucalyptus reported as toxic. Is this true? Why are these ingredients unsafe?

Our research has shown it’s the application method (ie. direct to skin) and dosage (how much is being used) that are the primary factors in these reported cases – however, to be cautious, we recommend using a Saje blend without these two ingredients when you’re using diffusing or using Saje products around your pet.

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I’ve checked with my vet and am choosing to use essential oils around my pet, do you have any Saje product recommendations?

If you’ve chosen to use essential oils around your pet, we first recommend taking note of:

- Our recommendations below around diffusing and recommended dosage
- Your pets behavior, always, and contacting your vet with any concerns
- The below list of Saje products that we feel are the most pet-friendly

Single note essential oils:
- Chamomile Roman
- Frankincense
- Clary Sage
- Geranium
- Rosemary

Saje diffuser blends:
- Embrace
- Goddess
- Gratitude
- Yoga

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Is it safe to use an ultrasonic diffuser with essential oils in a room with my pet in it?

Should you choose to use your ultrasonic diffuser in the presence of your pet, we recommend:

- Using only small amounts of your favourite diffuser blend. 1-5 drops is our recommendation
- Ensure the space is well ventilated with a window open slightly for fresh air
- Always keep a door open so that the animal can enter and exit the room easily
- Take note of how your pet responds at all times and if you notice your pet resisting an aroma, discontinue use and move them to a well-ventilated space
- Be particularly mindful of pets that are in cages or enclosed spaces (including birds and small rodents) as they do not have the ability to leave the room if they become uncomfortable

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How do I introduce an essential oil or blend to my pet to see if they like it?

Many animals have a higher sense and sensitivity to smell than we do; we do not recommend that you attempt to have your pet smell any essential oil products directly out of the bottles, and follow the guidelines above regarding diffusing.

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Can I pet my cat or dog after applying a Saje product?

We recommend waiting until the product has fully absorbed before handling your pet.

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Can I use Saje aromatherapy soaps and then pet my cat or dog?

Yes, the essential oils used in our soaps are ideal for cleansing the skin and evaporate quickly to leave a light, subtle aroma on the hands.

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Can I use Saje Aromatherapy room sprays, mister and toners when my pet is in the room?

If your pet sneezes or seems uncomfortable, we recommend removing them from the room before misting. As a precaution, your pet should always be able to freely exit the space.

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I use Saje Skincare. Is it safe for my cat or dog to lick my skin after using my skin care products?

We recommend that you discourage your pet from licking any area of your skin following application of our products.

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Can I leave essential oils in my diffuser running when I am not home for my pet?

When it comes to your pets, we recommend operating your diffuser with essential oils only when you are at home, so you can monitor your pet’s reaction at all times. We also recommend using an intermittent setting if your diffuser has the capability. Don’t forget that your diffuser can also operate just with water.

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Is an ultrasonic diffuser with essential oils safe to use near my aquarium?

We recommend placing your ultrasonic diffuser a safe distance away from your aquarium.

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Is an ultrasonic diffuser with essential oils safe to use near my pet bird, lizard, tarantula or guinea pig?

There is a need for more research on the topic of essential oils used near small pets. To be cautious, we suggest avoiding essential oils and use of diffuser blends in an ultrasonic diffuser placed near small pets. As we mentioned above, when diffusing these small pets in cages do not have the ability to leave the room should they become uncomfortable.

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