Shipping & Returns

 

I need to exchange or return a product and I don’t live near a store. How do I do this?

We are happy to accept exchanges and returns in-store or via mail. To return or exchange in-store, please bring the product and receipt to your local Saje store. To return or exchange by mail, please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com, and they will provide you with a prepaid shipping label and a product return/exchange form.

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There is a product missing or damaged in my order, what do I do?

Please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com for assistance with missing or damaged items. Missing items that are in stock will be reshipped if a refund has not been issued. Backordered and/or damaged products will be fully replaced or refunded.

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How long will my order take to arrive?

Please allow up to 2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays.

ORDER VALUE SHIPPING SCHEDULE SHIPPING RATE
Under $75 2 Business Days (Expedited)  $15
4-9 Business Days (Standard)  $6
Over $75 2 Business Days (Expedited)  $35
4-9 Business Days (Standard)  FREE

For more assistance, contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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How do I track my order?

Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a saje.com account. Log in to My Account and select Order History & Tracking to find out the status of your order.

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Can I get my order gift wrapped or add a personal message?

We’re sorry! Gift wrapping and personalized messages are not part of the current Saje offering.

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My parcel hasn’t arrived on time, is it lost in transit?

If your order seems to be lost in transit, contact our Customer Experience team who will be happy to help you investigate. Call 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com and allow plenty of time. If your order has been lost, we’ll be happy to replace it for you.

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Will I be charged duty?

For International orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. If the customs charges are not paid COD (cash on delivery), the order will be returned back to Saje.

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How do I return or replace an item ordered from Amazon?

To return or replace a product ordered from Amazon, please go to your Amazon orders page, find item and click ‘Contact Seller’. Under ‘Tell us more about your issue’, select ‘Returns Policy’ from the drop-down, and click ‘Write Message’.

On the next page, please describe the reason for your request and click ‘Send Email’. Our Customer Experience team will be in touch with you shortly.

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How do I track an order placed on Amazon?

To track an order placed on Amazon, please go to your Amazon orders page. Scroll down to the order you’d like to track, and on the right-hand side, select ‘Track Package’.

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Can I cancel an order placed on Amazon?

Amazon allows you to cancel an order within 30 minutes of placing it. Please note after 30 minutes, no cancellations can be made.

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