Frequently Asked Questions

 

Can I collect Healthy Rewards points when shopping online?

Absolutely! When you register for an account on saje.com, make sure to use the same email address you provided us with in-store to collect Healthy Rewards points. Click here to create your online account: saje.com/customer/account/login.

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I already have an account in-store. Do I need to register again?

Yes, please register for an online account at saje.com. Click here to create your online account: saje.com/customer/account/login. Please use the same email address and phone number that you provided us with in-store, and your online account will be merged with your existing in-store account.

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How do I check my Healthy Rewards points balance on saje.com?

Learning your points balance is as easy as contacting our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com. Our store teams are also able to assist information about your Healthy Rewards points balance. At this time, your Healthy Rewards points balance isn’t available online.

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I signed up for a Saje account in-store, but I can’t log in online.

Your online Saje account is separate than your Healthy Rewards or email newsletter sign-up. Click here to create your online account: saje.com/customer/account/login. Please use the same email address that you provided us with in-store, and your online account will be merged with your existing in-store account.

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How do I use an active promo code?

From time to time, Promotion Codes are available to access product discounts and free shipping. To use an active Promotion Code, add items to your online shopping cart, then proceed to the shipping and billing stage. Under “promotion codes”, enter your code, then click “apply”. Promotion Codes are case sensitive. Be sure you enter the code exactly as it appears.

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How do I change or cancel my order?

Once an order is placed, it is on its way right away! Unfortunately, changes to orders are not possible after they’ve been placed. If you would like to return or exchange any part of your order, please contact our Customer Experience team and they would be happy to help. You can reach them by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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How can I pay for my online order? What payments do you accept?

Visa, Mastercard and American Express credit cards are all amazing payment methods you can use for your online Saje order. At this time, we can’t process Visa Debit as a method of payment online or over the phone.

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Can I pay for my online order using my Saje Gift Card?

If you would like to use a Saje gift card from the comfort of your own home, please contact our Customer Experience team and they would be happy to assist you place an order. You can reach them by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com. At this time, our website can’t process gift cards as an online form of payment.

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How is sales tax calculated?

In accordance with state laws saje.com charges sales tax on orders shipped to the following states: California, Illinois, New York, Washington, Pennsylvania and West Virginia. We do not charge sales tax on the purchase of gift cards or e-gift cards. Items paid with gift cards will be taxed if shipped to addresses in the states listed above. If you have any questions regarding sales tax, please reach out to us by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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What currency is the site in?

Prices in our Canadian stores are in Canadian dollars and prices in our US stores are in US dollars.

In order to make our products as accessible and affordable as possible, we are maintaining the same pricing for both our Canadian and US communities in their respective currencies.

As we continue our journey to connect more people with the healing power of plants beyond Canada, we need to honour the regulations set forth by the US Food & Drug Administration (FDA) – the governing body for Americans as Health Canada is for Canadians. Honouring these regulations means that our communities can have access to our full product line, no matter their location.

We remain committed to offering top quality, 100% natural products and continue to stand by all of our products. If at any time you are not fully satisfied with your purchase, we will happily offer you a full refund with the original receipt of purchase. If you do not have your receipt, we will gladly exchange your item or issue a store credit – no questions asked.

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What if my mister arrives broken?

If you received a broken mister, it may be due to colder climates and seasonal effects. The purified water content in our mists is freezing and expanding in the bottle, which is causing it to arrive shattered. In the event this happens, our Customer Experience team will happily exchange the mist that arrived broken with a new one, or send you a similar product containing the same ingredients to prevent the same problem from happening. Our mists typically come in a roll on and/or diffuser blend format, so we will find the right alternative to suit your needs! You can reach our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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