Frequently Asked Questions

 

Can I collect Healthy Rewards points when shopping online?

Absolutely! When you register for an account on saje.com, make sure to use the same email address you provided us with in-store to collect Healthy Rewards points. Click here to create your online account: saje.com/customer/account/login.

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I already have an account in-store. Do I need to register again?

Yes, please register for an online account at saje.com. Click here to create your online account: saje.com/customer/account/login. Please use the same email address and phone number that you provided us with in-store, and your online account will be merged with your existing in-store account.

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How do I check my Healthy Rewards points balance on saje.com?

Learning your points balance is as easy as contacting our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com. Our store teams are also able to assist information about your Healthy Rewards points balance. At this time, your Healthy Rewards points balance isn’t available online.

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I signed up for a Saje account in-store, but I can’t log in online.

Your online Saje account is separate than your Healthy Rewards or email newsletter sign-up. Click here to create your online account: saje.com/customer/account/login. Please use the same email address that you provided us with in-store, and your online account will be merged with your existing in-store account.

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How do I use an active promo code?

From time to time, Promotion Codes are available to access product discounts and free shipping. To use an active Promotion Code, add items to your online shopping cart, then proceed to the shipping and billing stage. Under “promotion codes”, enter your code, then click “apply”. Promotion Codes are case sensitive. Be sure you enter the code exactly as it appears.

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How do I change or cancel my order?

Once an order is placed, it is on its way right away! Unfortunately, changes to orders are not possible after they’ve been placed. If you would like to return or exchange any part of your order, please contact our Customer Experience team and they would be happy to help. You can reach them by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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How can I pay for my online order? What payments do you accept?

Visa, Mastercard and American Express credit cards are all amazing payment methods you can use for your online Saje order. At this time, we can’t process Visa Debit as a method of payment online or over the phone.

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Can I pay for my online order using my Saje Gift Card?

If you would like to use a Saje gift card from the comfort of your own home, please contact our Customer Experience team and they would be happy to assist you place an order. You can reach them by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com. At this time, our website can’t process gift cards as an online form of payment.

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How is sales tax calculated?

We charge sales and use tax according to Federal, Provincial and Local government guidelines, based on the shipping address you provide when you place an online order.

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What currency is the site in?

Prices in our Canadian stores are in Canadian dollars and prices in our US stores are in US dollars.

In order to make our products as accessible and affordable as possible, we are maintaining the same pricing for both our Canadian and US communities in their respective currencies.

As we continue our journey to connect more people with the healing power of plants beyond Canada, we need to honour the regulations set forth by the US Food & Drug Administration (FDA) – the governing body for Americans as Health Canada is for Canadians. Honouring these regulations means that our communities can have access to our full product line, no matter their location.

We remain committed to offering top quality, 100% natural products and continue to stand by all of our products. If at any time you are not fully satisfied with your purchase, we will happily offer you a full refund with the original receipt of purchase. If you do not have your receipt, we will gladly exchange your item or issue a store credit – no questions asked.

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What if my mister arrives broken?

If you received a broken mister, it may be due to colder climates and seasonal effects. The purified water content in our mists is freezing and expanding in the bottle, which is causing it to arrive shattered. In the event this happens, our Customer Experience team will happily exchange the mist that arrived broken with a new one, or send you a similar product containing the same ingredients to prevent the same problem from happening. Our mists typically come in a roll on and/or diffuser blend format, so we will find the right alternative to suit your needs! You can reach our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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Will I receive my Healthy Rewards points for my Endless Essentials Re-order Service purchases?

Yes, all Re-order service purchases will accrue Healthy Rewards points. To check your points balance, please contact our Customer Experience team at 1-877-275-7253) or by email at hello@saje.com. Our store teams are also able to assist regarding information on your Healthy Rewards points. Your Healthy Rewards points balance is not available online.

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If I want to order other products to arrive with my Endless Essentials Re-order Service, can I do that?

Yes, you can order other products along with your Re-order products. Simply add your products to your shopping cart and checkout as usual. If you would like to add products to an upcoming shipment, please contact our Customer Experience team at 1-877-275-7253 or by email at hello@saje.com.  

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Is there a fee to join the Endless Essentials Re-order Service?

No fees, this is a free service! All Re-order products receive free, standard shipping within Canada and the USA.

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I’m a part of the Endless Essentials Re-order Service, can I update my credit card if it’s about to expire?

Sorry, if your credit card has expired, your Re-order service will be cancelled. You will need to place a new Endless Essentials order with an updated, valid credit.

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My credit card has expired. Will my Endless Essentials Re-order Service still ship?

Sorry, if your credit card has expired and you have upcoming orders, all Endless Essential orders will be cancelled and no new orders will be created or shipped. You will need to place a new Endless Essentials order with an updated, valid credit.

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Does the Endless Essentials Re-order Service ship internationally?

Our Re-order service is only available in Canada and the USA. Sorry, we do not offer this program outside of these two countries.

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I want to change the frequency of all or one of my Endless Essentials items. How do I do that?

You can select Re-order items to be auto-delivered every 1 month, 2 months, or 3 months. Delivery frequency will be determined at the initial order placement. If you would like to update your frequency, you can do so by updating your account. Under “Account”, click “Endless Essentials”, then below “My Re-orders” make your adjustments by opening "view" under the “Actions” column.

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How do I cancel my Endless Essentials Re-order Service?

Your Re-order service may be cancelled at any time, up until one week before a scheduled shipment and only after your first Re-order shipment has been shipped. To cancel or pause your upcoming Re-order, go to “Account”, click “Endless Essentials”, then below “My Next Orders” make your adjustments to the “Actions” column. From there, you can select view, skip or pause. To cancel your entire Endless Essentials Re-order Service and all upcoming orders, go to “Account”, click “Endless Essentials” and just below “My Re-Orders" under the "Actions" column, hit “Cancel”.

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Do I need to spend over $75 to get free shipping on Endless Essentials Re-order products?

No, all Endless Essentials Re-order orders will receive free shipping to Canada and the USA. Re-order products in a transaction do not need to meet the free shipping minimum spend.

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What happens when my Endless Essentials Re-order product goes on sale?

If a Re-order product goes on sale and that Re-order product is in your upcoming shipment, you will receive the sale price of that item.

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What happens when my Endless Essentials Re-order product goes out of stock?

If a Re-order product goes out of stock before your Re-order shipment is scheduled to be created, we will pause and re-try three days later. If the product goes out of stock permanently, the Re-order service for that Re-order item will be cancelled and we will notify you via email.

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