I received this as a gift and as I was so excited to drive this as part of my new bed time routine I looked up the product on the website to make sure I used it properly. Right on the front page it says HOT OR COLD, so I assumed it was similar to your heat bag products were you can microwave. I will note the product came in the that comes with Sleep oil and a super deto x kit. There were no instructions or warnings attached to the product anywhere that did not say what could or not could be done. When I saw the HOT OR COLD symbol on your website I proceeded to believe it was okay to microwave the product. I put it in for a few seconds to come out to a smokey mess and almost a fire. This is such a safety issue and I am totally disappointed that a company I love and vouch for that is part of my daily life would not make this more prominent with a warning tag or a small instructions tag. Not only did I not get to use my product almost once I had a smokey house to deal with at bed time which goes against the whole purpose of this product trying to relax you. I would highly suggest to put more clear instructions/warnings on your website and product for the safety of your customers. I will continue to buy Saje for the rest of my life, however I don't want somebody else to start a fire or get harmed because of this unclear communicated ways of use for this product. I am very disappointed I did not even get to use this product once because of the unclear messaging and warnings.
Grande Prairie, AB