Splish Splash Baby Wash Recall

Last Updated: July 19, 2018

Dear Community,

This past week, during routine testing, we discovered that Splish Splash Baby Wash was not up to quality standards and could cause potential health concerns. Knowing this, today, we announce the recall of this product.

On behalf of Saje, I wholeheartedly apologize for potentially putting you or your loved ones at risk. I remain committed to our mission of global wellness and am dedicated to upholding the highest quality standards for our community.

With love + care,
Kiara LeBlanc
Chief Product & Creative Officer

We'll be making updates as we learn more. Please check back for more information.

 

Splish Splash Baby Wash

Wee and Well Gentle Baby Care Kit

How To Return Your Product

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Email Us: hello@saje.com
Call Us: 1-877-275-7253

Additional Resources

Read the Official Press Release - English
Read the Official Press Release - French

FAQs

General Questions

Health Concerns

Returns/Compensation

Product Quality

Can you tell me more about the specific issue affecting Splish Splash?

We recently discovered levels of a bacteria called Pseudomonas aeruginosa that is known to cause health concerns. This bacteria was not present in any previous tests. This discovery is what prompted the recall of Splish Splash.
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What is the root cause?

During recent routine testing of some samples of Splish Splash Baby Wash, we discovered levels of Pseudomonas aeruginosa, a bacteria that can cause infection. This bacteria was not found to be present in any previous tests. Although we don’t know if all batches of Splish Splash were affected, we are being proactive and recalling all product immediately. We are doing everything in our power to directly contact everyone who purchased or received Splish Splash Baby Wash in order to prevent any additional risk.
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How did this happen?

We’re in the process of finding out exactly how and why a sample of our Splish Splash has been found to contain Pseudomonas aeruginosa.
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What are the health risks?

Community Members with compromised immune systems are at the highest risk. Only three cases have been reported so far; in those cases, symptoms showed up as skin irritation (allergic rash or itching). It’s important to stop using Splish Splash, and to return it to us. If you notice any unusual reactions, symptoms, or behaviours, see a doctor promptly.
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What is Pseudomonas and how does it impact your health?

Pseudomonas is a bacteria found commonly in the environment. This bacteria has been known to cause infection, particularly in people with compromised immune systems. In healthy people, an infection may cause minor issues like swimmer’s ear and hot tub rash. Signs and symptoms of more serious infection include high fever, chills, confusion, and shock.
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What are the symptoms to look for?

If you have any concerns that your baby or child is unwell, please see contact your doctor. Specific signs that infection may be present include:

  • Skin rash, redness, or irritation
  • Ear aches—baby may fuss, cry, pull at the ear, be restless, or have a fever. In severe infection, thick, yellow fluid may come from the ear. Older children may complain that the ear feels plugged.
  • Fever
  • Chills
  • Confusion
  • Shock

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My baby is showing symptoms after using the wash – what should I do?

If your baby or other members of your family who have used or been exposed to Splish Splash are experiencing unusual symptoms or are feeling unwell, please contact your health practitioner.
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Are there concerns around other products?

Splish Splash is the only product found to be affected. We’ll continue regularly testing our products to ensure they meet the highest safety and quality guidelines for our Community Members.
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What about the rest of the baby products/products?

Only Splish Splash was affected. All other Saje products, including the rest of the baby line, can be used and enjoyed as usual, including the rest of the products found in the Wee and Well kit.
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Is there a concern for adults using this product?

Yes—because Pseudomonas aeruginosa can affect people of all ages, including adults. It’s important that Community Members of all ages discontinue use of Splish Splash, return the product and contact a doctor if symptoms occur.
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I have an autoimmune disorder/compromised immune system; what should I do?

Discontinue use of Splish Splash immediately. If you have signs of infection, or have health concerns, speak to your doctor right away.
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How do I return the product?

Please return product to any Saje location, or contact one of our Community Experience team members at: 1-877-275-7253 or by email at hello@saje.com
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Why are you making me return this product?

We understand that returning the product is an inconvenience to our Community Members, and we sincerely apologize for this. However, due to the presence of bacteria, it’s extremely important that the product be returned to us, so we can properly account for and discard all bottles that entered the market. We want to make the return as smooth and convenient as possible; if you’re not able to make it to a Saje store, we’d be happy to arrange for the product to be returned in the mail, using a prepaid postage label.
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How come you didn’t test this product for a longer period of time?

Although we tested Splish Splash—and all products in our baby line—prior to launch, the contamination recently detected was part of post-launch stability testing, conducted on an ongoing basis.
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What are you going to do to make sure this never happens again?

We’re conducting a thorough investigation and reviewing production procedures in collaboration with our manufacturer. Once we know why this issue occurred, we can take specific actions to correct the problem.
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Is this issue related to the product being all natural?

This is unlikely. Both Health Canada and the FDA list a number of product recalls due to the presence or suspected presence of Pseudomonas aeruginosa. The same bacteria has been found in products that contain natural and synthetic ingredients. It’s important to note that this bacteria occurs frequently in the environment—and that contamination can occur in products regardless of whether or not they are natural.
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Was this the cause of a specific ingredient?

We don’t know the cause yet, but an investigation is in process.
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When will Splish Splash be back in stock?

Splish Splash will only be back in stock when we’re confident that this issue has been resolved. We don’t yet know when this product will be available again.
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Press Release

Product Recall Alert – Pseudomonas aeruginosa Bacteria found in Saje Splish Splash Gentle Baby Wash

(Vancouver, BC), (6th July, 2018) – Saje Natural Wellness is warning customers not to use Splish Splash Gentle Baby Wash, 250 ml and 50 ml (found in the Wee and Well Gentle Baby Care Kit) because it may contain the bacteria Pseudomonas aeruginosa. Pseudomonas aeruginosa is an opportunistic pathogen that causes infection and results in bacteria in the blood, particularly in individuals with compromised immune systems.

The product being recalled is:

Brand Name & Product Name Product SKU Package Size Lot Number Expiry Date
Saje Natural Wellness Splish Splash Gentle Baby Wash 700551 (CAD) 250 ml All lots All expiry dates
Saje Natural Wellness Splish Splash Gentle Baby Wash (found in Wee and Well Gentle Baby Care Kit) 700560 (CAD) 50 ml All lots All expiry dates

The product is distributed in Canada through retail locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Saskatchewan. The product is also distributed in limited quantities internationally and in the US, and through online sales across Canada.

Based on routine sample testing, Lot # 814020 of Splish Splash Gentle Baby Wash was found to contain the bacteria Pseudomonas aeruginosa.

There have been three reported cases of product reactions (allergic rash or itching) associated with this product. In all cases customers were asked if they desired further follow up by Saje Natural Wellness, which was declined.

As a precautionary measure, consumers who have received or purchased Splish Splash Gentle Baby Wash in any size or format (including Lot # 814020, 813080, 816050) should return the product to a Saje retail outlet, for a full refund. The lot number can be located on the information panel on the back of the product, below the SKU number. Consumers may also contact the Customer Experience team at Saje Natural Wellness to return the product through prepaid mail, and to receive a full refund.  Phone 1-877-275-7253 or email hello@saje.com. The hours of operation are from 05:00AM to 08:00PM PST, Monday through Friday and 08:00AM to 05:00PM PST Saturday and Sunday.

For more information, media please contact:

Trevor Ellestad, PR & Communications Manager
Saje Natural Business Inc.
Phone: (604) 561-8356
Email: tellestad@saje.com


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COMMUNIQUÉ DE PRESSE – CANADA

Alerte rappel de produits – Présence de bactéries Pseudomonas aeruginosa dans le nettoyant doux pour bébé Splish Splash de Saje

Vancouver, C.-B. – 6 juillet 2018 – Saje Natural Wellness avise les consommateurs de ne pas utiliser le nettoyant doux pour bébé Splish Splash, en format de 250 ml et de 50 ml (compris dans le coffret Wee and Well gentle baby care kit), car il pourrait contenir des bactéries Pseudomonas aeruginosa. Pseudomonas aeruginosa est un agent pathogène opportuniste qui cause des infections et se propage dans le sang, particulièrement chez les personnes dont le système immunitaire est affaibli.

Les produits faisant l’objet du rappel sont les suivants :

Nom de la marque et nom du produit No. réf. du produit Format de l’emballage Numéro de lot Date d’expiration
Nettoyant doux pour bébé Splish Splash de Saje 700551 (CAD) 250 ml Tous les lots Toutes les dates d’expiration
Nettoyant doux pour bébé Splish Splash de Saje (compris dans le coffret Wee and Well Gentle Baby Care Kit) 700560 (CAD) 50 ml Tous les lots Toutes les dates d’expiration

Les produits sont distribués au Canada chez des détaillants en Alberta, en Colombie-Britannique, au Manitoba, au Nouveau-Brunswick, en Nouvelle-Écosse, en Ontario et en Saskatchewan. Les produits sont également distribués en quantités limitées aux États-Unis et sur le marché international, de même qu’en ligne dans l’ensemble du Canada.

Selon une vérification de routine des échantillons, la présence de bactéries Pseudomonas aeruginosa a été observée dans le lot no 814020 du nettoyant doux pour bébé Splish Splash.

Trois cas de réactions au produit ont été signalés (démangeaisons ou éruption cutanée allergique) associés à ce produit. Dans tous les cas, les clients se sont vus proposer un suivi plus poussé par Saje Natural Wellness, offre qu’ils ont déclinée.

À titre de précaution, les consommateurs qui ont reçu ou acheté le nettoyant doux pour bébé Splish Splash de tout format (y compris les lots nos 814020, 813080 et 816050) sont priés de retourner le produit à une boutique Saje, où ils recevront un remboursement complet. Le numéro de lot se trouve sur le panneau d’informations figurant au dos du produit, sous le numéro de référence. Les consommateurs peuvent également communiquer avec l’équipe Expérience client de Saje Natural Wellness pour retourner le produit par la poste (frais d’envoi prépayés) et recevoir un remboursement complet.  Vous pouvez joindre l’équipe par téléphone au 1-877-275-7253 ou par courriel à hello@saje.com. Les heures de bureau sont de 5 h à 20 h HP du lundi au vendredi, et de 8 h à 17 h HP les samedis et dimanches.

Pour obtenir de plus amples renseignements, les médias sont priés de communiquer avec :

Trevor Ellestad, directeur des relations publiques et des communications
Saje Natural Business Inc.
Téléphone : (604) 561-8356
Courriel : tellestad@saje.com


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