Picked this up at the Waterloo store. Product does seem to work, but never could get pump to work. Have to use it like a "dipstick" - put it in, and scrape the product off. I see other people have the same problem with the pumps - just adding my vote too. Pity that good product has to be diminished by poor packaging. Ironic too - a lot of the reason I shop at Saje is for the packaging - the little bags and cases that come with stuff is usually very cool!