I was contacted by a Saje representative who told me about the Outrageous Customer Return Policy and was sent this Zen Cleanse in response to a 'meh' review I had given Skin So Clean because it totally dried my skin out. Super impressed with the customer service and I love this product. It does not dry out my skin so I no longer get that super tight feeling or any flakiness after cleansing. It smells lovely. It cleanses my skin, removing all makeup - Note that I do not use it to cleanse away eye makeup. I suspect the rosemary and sage in this cleanser would cause an unpleasant sensation in the eyes.