FREQUENTLY ASKED QUESTIONS

MY ACCOUNT

 

MY ACCOUNT

Can I collect Healthy Rewards points when shopping online?

Absolutely! When you register for an account on saje.com, please be sure to use the same email address and phone number that you provided us in-store to collect Healthy Rewards points. Click here to create your online account: saje.com/customer/account/login.

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I already have an account in-store. Do I need to register again?

Yes, please register for an online account at saje.com. Click here to create your online account: saje.com/customer/account/login. Please be sure to use the same email address and phone number that you provided us in-store, and your online account will be merged with your existing in-store account.

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How do I check my Healthy Rewards points balance on saje.com?

Learning your points balance is as easy as contacting our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com. Our store teams are also able to support you by checking your Healthy Rewards points balance. Currently, your Healthy Rewards points balance is not available online.

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I signed up for a Saje account in-store, but I can't log in online.

Your online Saje account is separate than your Healthy Rewards or email newsletter sign-up. Click here to create your online account: saje.com/customer/account/login. Please be sure to use the same email address and phone number that you provided us in-store.

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How do I use an active promo code?

If you have a promotion code, you’re welcome to apply this to your online order. To use an active Promotion Code, add items to your online shopping cart, then proceed to the shipping and billing stage. Under “Promotion Codes”, enter your code, then click “Apply”. Promotion Codes are case sensitive. Be sure you enter the code exactly as it appears.

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How do I change or cancel my order?

Once an order is placed, it is on its way right away! Unfortunately, changes to orders are not possible after they’ve been placed. If you would like to return or exchange any part of your order, please contact our Customer Experience team and they would be happy to help. You can reach them by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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How can I pay for my online order? What payments do you accept?

Visa, Mastercard and American Express credit cards are all amazing payment methods you can use for your online Saje order. At this time, we can’t process Visa Debit as a method of payment online or over the phone.

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How is sales tax calculated?

We charge sales and use tax according to Federal, Provincial and Local government guidelines, based on the shipping address you provide when you place an online order.

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What currency is the site in?

Prices in our Canadian stores are in Canadian dollars and prices in our US stores are in US dollars.

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GIFT CARDS

Where do I purchase gift cards?

You can purchase a Saje gift card at any Saje store location or online here.

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How do I redeem physical gift cards?

You can redeem a physical gift card at any Saje store location or online. To redeem in store, simply present your gift card to a Saje team member when paying for your Saje products. To redeem online, add your Saje products to your shopping bag and on the billing page, please enter your gift card number and pin as a payment method.

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How do I redeem an e-gift card?

E-gift cards will be delivered to recipients by email. E-gift cards can be redeemed at any Saje store location or online. To redeem in store, simply show your e-gift card email to a Saje team member. To redeem online, add your Saje products to your shopping bag and on the billing page, enter your e-gift card number and pin as a payment method.

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How do I check the balance of my gift card?

Please visit our gift card page and you can check your balance under the “Check Balance” section. Enter your gift card number and your gift card balance will be revealed.

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Can I buy a gift card value over $500?

Yes you can, if you would like to purchase a gift card in a custom denomination, please call our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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Can I re-load an existing gift card?

Sorry, currently we do not offer reloads onto existing gift cards. Our Customer Experience team would be happy to help you set up a new gift card at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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Do I pay for shipping for physical gift cards?

Our free Standard shipping promotion applies to any purchase over $50 except e-gift cards. If you purchase physical gift cards that total $50 or more, shipping’s on us!

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Is there tax applied to gift card purchases?

Sales tax will not be applied to the purchase of a gift card. If other merchandise is included in your order, tax will apply only to those items.

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Can I return a gift card?

Sorry, gift cards cannot be refunded or exchanged for cash unless required under applicable law.

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Can I transfer a balance/combine two gift cards into one?

To transfer the balance of multiple gift card values onto one card, please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com and they would be happy to assist you with this request. Please note we are unable to split an existing gift card’s value into multiple cards.

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Can I transfer my physical gift card balance to an e-gift card?

Sorry, we cannot transfer a physical gift card balance onto an e-gift card at this time. Please note all physical and e-gift card values can be redeemed in-store and online, no matter the format.

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Can I use more than one gift card to purchase online? In-store?

Sorry, only one gift card can be used per online transaction at this time, but multiple can be used in-store. If you have more than one gift card and would like to use them on an order, please contact Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com to help you with this request.

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I lost my gift card, can you replace it?

Sorry, all gift cards are not replaceable if lost, stolen, or damaged. Please note that we are unable to reissue gift cards or e-gift cards that have been lost or stolen.

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I can’t find the e-gift card sent to my email anymore, can you resend it?

E-gift cards can sometimes end up in your email’s junk/spam folder. Please be sure to check all folders in your email account. If you’re still having trouble locating the card, please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com for support with this request. ) or by email at hello@saje.com for support with this request. Sorry, all gift cards are not replaceable if lost, stolen, or damaged. Please note that we are unable to reissue gift cards or e-gift cards that have been lost or stolen.

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PRODUCTS

Do you test your products on animals?

Absolutely not; we never have – and never will – test any Saje products on animals.

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Are your products vegan?

Most of our products are vegan, excluding those containing beeswax and our dryer balls, which are made from 100% natural wool. Examples of products that contain beeswax include our lip balm products and our skincare balms. As a reminder, the full list of our ingredients can be found on the product’s information page, and they are always printed right on the label. We never include hidden or unlisted ingredients!

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How do you use the dryer balls to separate or soften fabrics?

Apply 5-7 drops (or as desired) of the laundry blend to each wool dryer ball before tossing into your dryer and beginning your preferred cycle. The dryer balls help to create separation between fabrics and linens to encourage faster drying time and softened, refreshed clothing and household items.

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Which blend do you recommend pairing with the dryer ball?

Sweet Sheets Fresh Laundry Blend, which contains fresh, floral and citrusy essential oils of lavender, bergamot and lemon.

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Are there alternative blends that I could use with the dryer balls?

We recommend using a colourless diffuser blend or single note essential oil to protect the integrity of your fabrics. Examples of colourless diffuser blends include: Mountain High, Rain Forest, Energy, Immune (CAD) / Fortified Breeze (USA), Allergy Release (CAD) / Inhale (USA) and Refresh. Examples of colourless single notes include lavender, eucalyptus, peppermint, rosemary and tea tree.

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How long do the dryer balls last?

Up to 2 years, depending on how frequently they are used and how they are maintained. 100% natural wool dryer balls are also quieter than plastic dryer balls and more environmentally friendly then single use synthetic dryer sheets.

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Are the dryer balls vegan?

Because they are made with 100% natural wool, they are not vegan. They are, however, cruelty-free.

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Why do sheep need to be sheared once a year?

The Government of New Zealand shares that sheep with 12 months wool growth or more will suffer considerable stress and even exhaustion resulting in death, unless they are shorn before the onset of summer heat each year. Sheep also like to roll on the ground, particularly after a shower of rain. A shorn sheep is much more likely to get to its feet again compared to a sheep with a long fleece. A sheep on its back with a heavy fleece risks harm or death in the height of summer, and long fleeces can also get caught up more easily in wire, netting, etc. Regular shearing ensures the health and welfare of the sheep is top of mind at all times.

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Are the sheep treated well?

Yes! The Code of Sheep Welfare regulations enforced by the New Zealand government are some of the strictest and most stringently regulated in the world. Our wool supplier proved through a partner selection process that their sheep are treated and sheared humanely, and they are free to express their normal patterns of behavior.

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Are the workers in Nepal paid fair wages?

Yes! Our supplier proved through our partner selection process that fair wages, ethical treatment and compassionate care of workers who make the dryer balls is always top of mind.

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What if my mister arrives broken?

If you received a broken mister, it may be due to colder climates and seasonal effects. The purified water content in our mists is freezing and expanding in the bottle, which is causing it to arrive shattered. In the event this happens, please contact our Customer Experience team who will be happy to support you by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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SAFETY RECOMMENDATIONS

BABY & CHILDREN

 

Which Saje products can I use on my baby and young child?

To keep your little one’s health and safety top of mind, for newborn to 24 months we recommend that you always check with your pediatrician before introducing a new product to your baby’s routine. For more information, check out our blog article: Usage and Safety of Essential Oils with Babies and Children.

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Can I use Saje home care and home cleaning products in the same home or room as my baby?

Our home care products have no specified age range, however, our suggestion is to spray products well away from your infant and child. You may also wish to use these products while your baby is in another room. We recommend that you do not use these air sprays or home cleaning sprays on any articles, toys etc. that may be placed in the infant’s mouth.

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Can I use Saje natural health products on my baby?

Generally, our natural health products are made for adult use only. Unless a natural health product is specifically made for infants and children, we generally do not recommend using these products on infants or children. Our best suggestion is always to speak with your trusted healthcare practitioner prior to introducing any essential oil-based products to your babies and children.

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Can I use Saje cosmetic products on my baby?

We recommend saving these products for when your little one is older. Many of our body washes, soaps, and non-remedy lotions are great choices for younger children. Our best suggestion is always to speak with your trusted healthcare practitioner prior to introducing any essential oil-based products to your babies and children.

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Are diffusers a safe way of introducing essential oils to children?

Ultrasonic diffusers are effective for enhancing the air of an environment like a bedroom, playroom, or daycare facility. We recommend these best practices that are in accordance with aromatherapy safety expert Robert Tisserand:

- Less = More: use fewer drops of essential oils in ultrasonic diffusers when diffusing around babies and children
- Intermittent Setting: if you are diffusing essential oils, use an intermittent setting instead of a constant run. The majority of our diffusers offer an intermittent setting that runs for 30 second on and 30 seconds off
- Diffusion Time: diffuse essential oils for 30-60 minutes on, then 30-60 minutes off, or consider reducing the overall amount of time you are diffusing in a certain area or room
- Air Flow: whenever you are using or diffusing essential oils, offer fresh air with an open window or door

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Which Saje diffuser blends can I use around my child?

Please refer to our blog article Usage and Safety of Essential Oils with Babies and Children for the latest recommendation and suggestions we have for diffusing around children. Our best suggestion is always to speak with your trusted healthcare practitioner prior to introducing any essential oil-based products to your babies and children.

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Which Saje products can older children use?

Please refer to our blog article Usage and Safety of Essential Oils with Babies and Children for the latest recommendation and suggestions we have for diffusing around children. Our best suggestion is always to speak with your trusted healthcare practitioner prior to introducing any essential oil-based products to your babies and children.

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PREGNANCY

 

I have used remedies while I am pregnant. Should I be concerned?

If you have concerns after having used remedies during pregnancy, please speak with your trusted healthcare practitioner.

We know that pregnancy is a delicate life stage for you and for your child, which is why we always err on the side of caution and recommend against using our remedies during your pregnancy. Our remedies are licensed by Health Canada, which requires all products intended for use during pregnancy to be supported by studies or references definitively showing that all ingredients are safe for expectant mothers and their unborn babies.

If you have concerns after having used remedies during pregnancy, please speak with your doctor.

Based on the information available at the time of licensing our remedies, and based on usage restrictions required by Health Canada, we do not recommend using our remedies during pregnancy. For all essential oils used in our remedies, there are no known records of complications during pregnancy for mothers or babies, but we do believe it best to be as safe and compliant as possible.

You may also reference our blog article Guidelines and Product Recommendations for New and Expectant Mothers for more information.

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Can I use any Saje products while I am pregnant?

Our best suggestion is always to speak with your trusted healthcare practitioner prior to introducing any essential oil-based products during your pregnancy. You may also reference our blog article Guidelines and Product Recommendations for New and Expectant Mothers for more information.

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Can I use a diffuser with Saje diffuser blends while pregnant?

Our best suggestion is always to speak with your trusted healthcare practitioner prior to introducing any essential oil-based products during your pregnancy. You may also reference our blog article Guidelines and Product Recommendations for New and Expectant Mothers for more information.

Additionally, we suggest using fewer drops in the diffuser when pregnant (1-5 drops, depending on preference and the size of the room it is in).

Expert’s tip: in alignment with the lower doses for pregnant women commonly recommended in aromatherapy, Tisserand recommends diffusing for 1 hour maximum, every 24 hours.

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I like to mist my sheets before bedtime, is this okay to do during pregnancy?

Our best suggestion is always to speak with your trusted healthcare practitioner prior to introducing any essential oil-based products during your pregnancy. You may also reference our blog article Guidelines and Product Recommendations for New and Expectant Mothers for more information.

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PETS

 

Can I use Saje essential oils on my pet? I heard that you can apply tea tree or lavender to pets to prevent ticks and fleas.

It is our strongest recommendation to speak directly to your trusted animal practitioner prior to introducing any essential oil-based products for use near your pet.

At Saje, we err on the side of caution, and in knowing that there is a risk in applying essential oils to your pet’s fur or skin, we strongly recommend consulting with your veterinarian or trusted animal practitioner prior to the application of, or exposure to, any of our products.

Please refer to our blog article Essential Oils and Pets for more information.

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I want to use essential oils around my pet and I’ve seen tea tree and eucalyptus reported as toxic. Is this true? Why are these ingredients unsafe?

At Saje, we err on the side of caution, and in knowing that there is a risk in applying essential oils to your pet’s fur or skin, we strongly recommend consulting with your veterinarian or trusted animal practitioner prior to the application of, or exposure to, any of our products.

Please refer to our blog article Essential Oils and Pets for more information.

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I’ve checked with my vet and am choosing to use essential oils around my pet, do you have any Saje product recommendations?

We believe that you are the best advocate for your own health and wellness, and this includes the health and wellness of your pets. If you’ve chosen to use essential oils around your pet, we first recommend taking note of your pet’s behavior, and contacting your trusted animal practitioner if you have any concerns.

Please refer to our blog article Essential Oils and Pets for more information.

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Is it safe to use an ultrasonic diffuser with essential oils in a room with my pet in it?

Using a diffuser is a great way to freshen the air in your home, and is best done carefully when pets are part of your family. If you choose to use your diffuser in the presence of your pet, we recommend:

Using only small amounts of your favourite diffuser blend (1-5 drops max), and observing how your pet responds. A common reaction when a pet is not enjoying a particular is aroma is that they will leave the room.

Try diffusing for short periods of time (30-60 minutes), or consider a diffuser with an intermittent setting (for example, 30 seconds on, 30 seconds off).

Ensuring the space is well ventilated, which might mean slightly opening a window for fresh air.

Always keeping a door open so that your pet can enter and exit the room easily.

Taking note of how your pet responds at all times. If you notice your pet resisting an aroma, discontinue use, move them to a well-ventilated space right away and consider contacting your veterinarian for more information.

Please refer to our blog article Essential Oils and Pets for more information.

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How do I introduce an essential oil or blend to my pet to see if they like it?

Many animals have a stronger sense of smell and sensitivity to smell than we do; we do not recommend that you attempt to have your pet smell any essential oil products directly out of the bottles, and that you follow the guidelines above regarding diffusing.

Please refer to our blog article Essential Oils and Pets for more information.

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Can I pet my cat or dog after applying a Saje product?

We recommend waiting until topical products (like roll-on’s, mists, body oils or lotions, etc) and skincare products have fully absorbed into your skin before handling your pet.

Please refer to our blog article Essential Oils and Pets for more information.

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Can I use Saje aromatherapy soaps and then pet my cat or dog?

We recommend waiting until topical products (like roll-on’s, mists, body oils or lotions, etc) and skincare products have fully absorbed into your skin before handling your pet.

Please refer to our blog article Essential Oils and Pets for more information.

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Can I use Saje Aromatherapy room sprays, misters and toners when my pet is in the room?

We recommend waiting until any airborne products (like air sprays, mists, home cleaning products, etc) have fully dissipated in the air before allowing your pets into the space you’ve used the product. Additionally, always spray products away from the direct vicinity of your pet.

If your pet sneezes or seems uncomfortable, we recommend removing them from the room before misting. As a precaution, your pet should always be able to freely exit the space.

Please refer to our blog article Essential Oils and Pets for more information.

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I use Saje Skincare. Is it safe for my cat or dog to lick my skin after using my skin care products?

We recommend that you discourage your pet from licking any area of your skin following application of our products. We recommend waiting until topical products (like roll-on’s, mists, body oils or lotions, etc) and skincare products have fully absorbed into your skin before handling your pet.

Please refer to our blog article Essential Oils and Pets for more information.

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Can I leave essential oils in my diffuser running when I am not home for my pet?

When it comes to your pets, we recommend operating your diffuser with essential oils only when you are at home, so you can monitor your pet’s reaction. We also recommend using an intermittent setting if your diffuser has the capability. Don’t forget that your diffuser can also operate just with water and will still offer many benefits.

Please refer to our blog article Essential Oils and Pets for more information.

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Is an ultrasonic diffuser with essential oils safe to use near my aquarium?

We recommend placing your ultrasonic diffuser a safe distance away from your aquarium.

Please refer to our blog article Essential Oils and Pets for more information.

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Is an ultrasonic diffuser with essential oils safe to use near my pet bird, lizard, tarantula or guinea pig?

There is a need for more research on the topic of essential oils used near small pets. To be cautious, we suggest avoiding essential oils and use of diffuser blends in an ultrasonic diffuser placed near small pets. As we mentioned above, when diffusing these small pets in cages do not have the ability to leave the room should they become uncomfortable.

Please refer to our blog article Essential Oils and Pets for more information.

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