Shipping & Returns

For more assistance, contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

 

Mother's Day Shipping Timelines

To guarantee delivery by Sunday May 8th, please refer to the shipping methods and timelines below.

Standard Shipping All States Order by Friday, April 28th at 11:59PM PST
Rural & remote areas may take an additional 3 days.
Expedited Shipping All States Order by Monday, May 2nd at 11:59PM PST
Rural & remote areas excluded.

Please allow up to 1-2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays.

Shipping Method Costs* Region Shipping Time Shipping Cut-Offs
Standard Shipping (Orders $50 and over) FREE All States  2 - 5 business days
Rural & remote areas may take an additional 3 days.
Standard Shipping (Orders under $50) $5 All States  2 - 5 business days
Rural & remote areas may take an additional 3 days.
Expedited Shipping (Orders $75 and over) $35 All States  2 - 3 business days
Rural & remote areas excluded.
Expedited Shipping (Orders under $75) $30 All States  2 - 3 business days
Rural & remote areas excluded.
Expedited International $35 International  4 - 8 business days
P.O. Boxes excluded.

*Note: Aroma (Be) Free, Hand Sanitizer and select Home Cleaning products are only eligible for standard shipping.

Need it now? e-Gift Cards.

*During checkout you will see the total price, including taxes, shipping and handling charges, in US dollars before you place your order. Your credit card will be charged in US dollars according to the charges displayed during checkout.

Saje offers free standard shipping on all merchandise orders that are $50 and over (excluding taxes). For shipments totaling less than $50, there is a delivery charge of $5 for standard shipping. Expedited shipping is $35 for orders over $75. Expedited shipping is $30 for orders under $75. For standard orders, your total order delivery time will take between 2-5 business days, depending on the final delivery destination. For expedited shipping, your total order delivery time will be between 2-3 business days (depending on the method of shipment and final delivery destination). Please note we cannot guarantee expedited delivery to P.O. Boxes or rural zip codes. We are unable to ship to International P.O. Boxes.

We can ship to an APO/FPO/DPO address, however transit times can take up to 20+ business days.

Back to top

Duties & Taxes

For International orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. If the customs charges are not paid COD (cash on delivery), the order will be returned back to Saje.

Back to top

Order Tracking

Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a saje.com account. Log in to My Account and select Order History & Tracking to find out the status of your order. If your order has not arrived within the estimated delivery schedule above, please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com

Back to top

Return Policy

If your purchase was made in store, a refund can be issued in the form of store credit via an e-gift card. Simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com

If your purchase was made online, we can offer a refund onto your original method of payment or store credit via an e-gift card. Please know that our e-gift cards can be used both online and in store. Simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com

Back to top

Our Diffuser Guarantee

We stand behind the quality of our diffusers and will take back any unit that is no longer functional. Bring it into any location or connect with our Customer Experience team, and we will happily repair or exchange it — it’s our lifetime efficacy guarantee. In order to protect the environment and reduce waste, we do not accept returns on previously used functional units.

Back to top

Our Formulation Guarantee

Our commitment is to provide the highest quality 100% natural products in the world. If something isn’t working for you, we want to make it right. Formulations that do not take care of your wellness needs can be refunded with the original receipt. Without receipt, we will happily exchange your item for an alternative blend that better supports your wellness or issue a gift card.

Back to top

Exchanges

Please bring the product and the receipt to your local Saje location for exchange. If you do not have a receipt, we’ll happily exchange your product for a new one or issue you store credit via an e-gift card. If you do not live near a Saje store, simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com, and they will provide you with a prepaid shipping label for your free return. Once the product has been received at our warehouse, we will issue you store credit onto an e-gift card.

Back to top

Missing or Damaged Product

Please contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com for assistance with missing or damaged items.

Back to top