Saje natural wellness International Services
We look forward to shipping your Saje order! Please note that we ship Internationally to most countries, with some exceptions. Please review our Shipping Restrictions FAQ for a complete list of exceptions. The type of shipping services available will be shown when paying for your order at checkout. International orders are only eligible for international shipping. Important: By placing an order on our site, you acknowledge it is your responsibility to comply with your local authorities' import restrictions and laws. Please be aware that additional taxes and duties may apply to your order upon arrival. Our team is here to answer any questions you may have. Please see our FAQs or contact us through our Saje Concierge for further support.
We look forward to shipping your Saje order! Please note that we ship Internationally to most countries, with some exceptions. Please review our Shipping Restrictions FAQ for a complete list of exceptions. The type of shipping services available will be shown when paying for your order at checkout. International orders are only eligible for international shipping. Important: By placing an order on our site, you acknowledge it is your responsibility to comply with your local authorities' import restrictions and laws. Please be aware that additional taxes and duties may apply to your order upon arrival. Our team is here to answer any questions you may have. Please see our FAQs or contact us through our Saje Concierge for further support.
Read Less.Frequently Asked Questions
Our warehouse starts processing your order as soon as it is received, Monday through Friday. Please allow up to 2 business days for our team to process and pack your order before shipping. Note that additional processing time may be required during sale and holiday periods.
The pricing shown our website does not include shipping, taxes, or duties. Note that these fees are levied by the country you are shipping to, and payment is required to release your order from customs upon arrival. If these customs charges are not paid Cash on Delivery (COD), the order will be returned to Saje.
For more information on customs, duties, taxes, and other import charges, please connect with your local Customs Office.
Please see the following link for a list of countries we ship to and regions where shipping is restricted:
- Saje Natural Wellness ships internationally but not to all countries. Contact Saje Concierge to learn more.
- PO Boxes are excluded
- We can ship to an APO/FPO/DPO address, however transit times can take up to 20+ business days
Due to air freight safety shipping requirements around products containing lithium-ion batteries and or alcohol (used in our cleaning products and hand sanitizers), the following products have international shipping restrictions. If any of the products listed below are in your order, once you enter your shipping address in checkout, you will be notified of the shipping restrictions
- Aroma (Be) Free™ Matte Black
- Aroma (Be) Free™ Ruby Red
- Multi-Surface Cleaning Refill
- Aroma (Be) Free™ Kit | Celebration Edition
- Glass and Mirror Cleaning Refill
- Multi-Surface Cleaning Refill
- Multi-Surface Cleaning Kit
- Multi-Surface Cleaning Kit
- Hand Sanitizer
- Glass and Mirror Cleaning Kit
- Hand Sanitizer
- Aroma (Be) Free™ Matte White
- Hand Sanitizer
International orders are only eligible for international shipping.
We do not accept returns or exchanges for international orders.
Once your order has shipped, you will receive an email notification with your tracking number. If your order has not arrived within the estimated processing and shipping timeline above, please connect with our Customer Experience team through our Saje Concierge.
If you have placed an incorrect order, please contact our Customer Experience team through our Saje Concierge. We recommend initiating a chat due to the time sensitivity of this request. Note that our Customer Experience team can support with cancelling your order within one 1 hour of placing it. You will then have the option place your order again.
If you have placed an order with the wrong shipping address, contact us through our Saje Concierge page and our Customer Experience team will cancel the order and you will have the option place it again. There is a 1 hour window for adjustment, email us on the Saje Concierge or initiate a chat. Please visit our Saje Concierge page for hours of support.
If you have placed an order with incorrect item(s), please contact our Customer Experience team through our Saje Concierge. We recommend initiating a chat due to the time sensitivity of this request. Note that our Customer Experience team can support with cancelling your order within one (1) hour of placing it. You will then have the option to place your order again. Please visit our Saje Concierge page for hours of support.
If you have received an incomplete order, or damaged items, please connect with our Customer Experience team through our Saje Concierge for further support.
Currency in all our international countries are in USD.
We support the following payment methods on our website: Apple pay, Visa, Master card, American Express, Visa Debit, JCB, Discover, Diners Club.
Gift Cards and eGift Cards can be used toward an online order. Simply enter the Gift Card details during checkout to apply the balance of the card to your order. You can also check the balance of your gift card here.
Note that if you are travelling to a Saje retail location, you can also use your Gift Card and eGift Cards in-store.
We hold ourselves to the highest standard of natural excellence—when we say 100% natural, we actually mean it.
We never test our products on animals because we believe in wellness for all, including our furry friends.
Formulations that do not take care of your wellness needs can be refunded with the original receipt.
Diffusers include lifetime efficacy guarantees—we happily repair or exchange non-functional units.
