Shipping & Returns

 

Can I exchange or return an online purchase in store?

Absolutely! Please bring the product and the receipt to your local Saje location for a full refund. If you do not have a receipt, we’ll happily exchange your product for a new one or issue you store credit via an e-gift card.

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I need to exchange a product and I don’t live near a store. How do I do this?

If you do not live near a Saje store, simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com, and they will provide you with a prepaid shipping label for your free return. Once the product has been received at our warehouse, we will issue you store credit onto an e-gift card.

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I need to return a product and I don’t live near a store. How do I do this?

If your purchase was made in store, a refund will be issued in the form of store credit via an e-gift card. Simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com, and they will provide you with a prepaid shipping label for your free return. For a refund onto your original form of payment, please visit your closest Saje store with the receipt and the team would be happy to support you

If your purchase was made online, we can offer a refund onto your original method of payment or store credit via an e-gift card. Please know that our e-gift cards never expire and can be used both online and in store. Simply contact our Customer Experience team by phone or by email, and they will provide you with a prepaid shipping label.

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There is a product missing or damaged in my order, what do I do?

Please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com for assistance with missing or damaged items. Missing items that are in stock will be reshipped if a refund has not been issued. Backordered and/or damaged products will be fully replaced or refunded.

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How long will my order take to arrive?

Please allow up to 2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays.

ORDER VALUE SHIPPING SCHEDULE SHIPPING RATE
Under $75 2 Business Days (Expedited)  $15
4-9 Business Days (Standard)  $6
Over $75 2 Business Days (Expedited)  $20
4-9 Business Days (Standard)  FREE

For more assistance, contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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How do I track my order?

Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a saje.com account. Log in to My Account and select Order History & Tracking to find out the status of your order.

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Can I get my order gift wrapped or add a personal message?

We’re sorry! Gift wrapping and personalized messages are not part of the current Saje offering.

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My parcel hasn’t arrived on time, is it lost in transit?

If your order seems to be lost in transit, contact our Customer Experience team who will be happy to help you investigate. Call 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com and allow plenty of time. If your order has been lost, we’ll be happy to replace it for you.

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Will I be charged duty?

For International orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. If the customs charges are not paid COD (cash on delivery), the order will be returned back to Saje.

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How do I return or replace an item ordered from Amazon?

To return or replace a product ordered from Amazon, please go to your Amazon orders page, find item and click ‘Contact Seller’. Under ‘Tell us more about your issue’, select ‘Returns Policy’ from the drop-down, and click ‘Write Message’.

On the next page, please describe the reason for your request and click ‘Send Email’. Our Customer Experience team will be in touch with you shortly.

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How do I track an order placed on Amazon?

To track an order placed on Amazon, please go to your Amazon orders page. Scroll down to the order you’d like to track, and on the right-hand side, select ‘Track Package’.

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Can I cancel an order placed on Amazon?

Amazon allows you to cancel an order within 30 minutes of placing it. Please note after 30 minutes, no cancellations can be made.

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Will my order be delayed due to the Canada Post Strike?

We have been informed that Canada Post employees may take strike action starting Wednesday September 26. This will impact delivery timelines for all Canada Post deliveries across Canada. To make sure your online orders are delivered to you on time, we will use alternate shipping carriers during the strike. However, if these carriers receive a large volume of orders, your order may be slightly delayed. We will do our best to communicate any delays to you. If you have any questions about your order status, please reach out to our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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When will the strike be over?

Currently, we do not have any information about how long the strike may last, as this is a decision that will be made between Canada Post and their employees. Until we have confirmation from Canada Post that they have resumed normal operations, we will continue to work with alternate carriers to get your online orders to you.

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How will my order be delivered to me during the strike?

We will be working with alternate shipping companies, such as Fedex, to ship your online orders. The specific carrier will be determined on a case-by-case basis, with a goal to make sure you package arrives on time.

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