Guarantees & Returns

Last Updated:

Gifting Saje This Holiday Season?
We’ve got you covered. Purchases made between October 29, 2026, and December 24, 2026, are eligible for return until January 31, 2027. All other terms of our Formulation and Diffuser Guarantee policies remain in effect

Price Adjustments
We’re happy to make price adjustments on full-price items within 15 days of your purchase. Just bring your original receipt.

Formulation Guarantee
If you’re not happy with any blend, remedy or formulation, we’ll make it right. Return any new or slightly used Saje product with the original receipt, within 30 days of your in-store purchase or within 30 days of receiving your online order, and we’ll gladly refund or exchange your purchase. 

Diffuser Guarantee
We put great care into the design, fabrication and quality of our diffusers. Should yours malfunction, we’ll remedy it.

With the original receipt, we’ll refund, exchange or repair your diffuser within 30 days of purchase. To help reduce waste, we do not accept returns on previously used functional units.
After 30 days, our Diffuser Guarantee still has you covered. If issues arise from normal use, with original receipt, we’ll repair it, replace it with the same diffuser, or issue a gift card for the purchase value.
If your diffuser isn’t working, bring it to a retail location or contact our Consumer Experience team at 1-877-ASK-SAJE (1-877-275-7253) or email us. Cosmetic damage, misuse, modifications or accidents are not covered under our Diffuser Guarantee.

Online Purchases

Made your order online and want to return or exchange online? 
Contact our Customer Experience team at 1-877-ASK-SAJE (1-877-275-7253) or email us. Returns must be made within 30 days of purchase for a full refund to your original method of payment. With your receipt or email confirmation, we’ll refund your original method of payment or issue store credit via an e-gift card. Our e-gift cards can be used both online and in store. 

Photos of the item(s) wanting to be returned or exchanged may be required to validate their condition prior to return or exchange authorization approval. 

Made your order online and want to return or exchange in-store?
Bring your email confirmation to any Saje location. Returns must be made within 30 days of purchase for a full refund to your original method of payment, an exchange, or a store gift card. 

In-Store Purchases

Purchased in-store and want to return or exchange in-store? 
Bring your receipt to any Saje location. Returns must be made within 30 days of purchase for a full refund to your original method of payment, an exchange, or a store gift card. 

Purchased in-store but want to return or exchange online? 
Simply contact our Customer Experience team by phone at 1-877-ASK-SAJE (1-877-275-7253) or by email. Returns must be made within 30 days of purchase for a full refund to your original method of payment, an exchange, or a store gift card. 

Retail Partner Purchases 
We’re unable to accept returns or exchanges for purchases made outside of Saje. 

International Orders
For orders placed outside of Canada or the U.S., we do not accept returns or exchanges at this time.