We are happy to accept exchanges and returns in-store or via mail. To return or exchange in-store, please bring the product and receipt to your local Saje store. To return or exchange by mail, please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at firstname.lastname@example.org, and they will provide you with a prepaid shipping label and a product return/exchange form.
Please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at email@example.com for assistance with missing or damaged items. Missing items that are in stock will be reshipped if a refund has not been issued. Backordered and/or damaged products will be fully replaced or refunded.
Please allow up to 2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays.
ARMED FORCES SHIPPING
For more assistance, contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at firstname.lastname@example.org.
Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a saje.com account. Log in to My Account and select Order History & Tracking to find out the status of your order.
We’re sorry! Gift wrapping and personalized messages are not part of the current Saje offering.
If your order seems to be lost in transit, contact our Customer Experience team who will be happy to help you investigate. Call 1 (877) ASK-SAJE (1-877-275-7253) or by email at email@example.com and allow plenty of time. If your order has been lost, we’ll be happy to replace it for you.
For International orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. If the customs charges are not paid COD (cash on delivery), the order will be returned back to Saje.
To return or replace a product ordered from Amazon, please go to your Amazon orders page, find item and click ‘Contact Seller’. Under ‘Tell us more about your issue’, select ‘Returns Policy’ from the drop-down, and click ‘Write Message’.
On the next page, please describe the reason for your request and click ‘Send Email’. Our Customer Experience team will be in touch with you shortly.
To track an order placed on Amazon, please go to your Amazon orders page. Scroll down to the order you’d like to track, and on the right-hand side, select ‘Track Package’.
Amazon allows you to cancel an order within 30 minutes of placing it. Please note after 30 minutes, no cancellations can be made.
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