Shipping & Returns

 

What is Saje's return policy?

OUR FORMULATION GUARANTEE
Our commitment is to provide the highest quality 100% natural products in the world. If something isn’t working for you, we want to make it right. Formulations that do not take care of your wellness needs can be refunded with the original receipt. Without receipt, we will happily exchange your item for an alternative blend that better supports your wellness or issue a gift card.

OUR DIFFUSER GUARANTEE
We stand behind the quality of our diffusers and will take back any unit that is no longer functional. Bring it into any location or connect with our Customer Experience team, and we will happily repair or exchange it — it’s our lifetime efficacy guarantee. In order to protect the environment and reduce waste, we do not accept returns on previously used functional units.

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Can I exchange or return an online purchase in store?

Absolutely! Please bring the product and the receipt to your local Saje location for a full refund. If you do not have a receipt, we’ll happily exchange your product for a new one or issue you store credit via an e-gift card.

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I need to exchange a product and I don’t live near a store. How do I do this?

If you do not live near a Saje store, simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com, and they will provide you with a prepaid shipping label for your free return. Once the product has been received at our warehouse, we will issue you store credit onto an e-gift card.

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I need to return a product and I don’t live near a store. How do I do this?

If your purchase was made in store, a refund will be issued in the form of store credit via an e-gift card. Simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com, and they will provide you with a prepaid shipping label for your free return. For a refund onto your original form of payment, please visit your closest Saje store with the receipt and the team would be happy to support you

If your purchase was made online, we can offer a refund onto your original method of payment or store credit via an e-gift card. Please know that our e-gift cards never expire and can be used both online and in store. Simply contact our Customer Experience team by phone or by email, and they will provide you with a prepaid shipping label.

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There is a product missing or damaged in my order, what do I do?

Please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com for assistance with missing or damaged items.

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How long will my order take to arrive?

Please allow up to 2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays.

US SHIPPING

ORDER VALUE SHIPPING SCHEDULE SHIPPING RATE
Under $75 4 Business Days (Expedited)  $30
5-9 Business Days (Standard)  $9
Over $75 4 Business Days (Expedited)  $35
5-9 Business Days (Standard)  FREE

ARMED FORCES SHIPPING

ORDER VALUE SHIPPING SCHEDULE SHIPPING RATE
Under $75
15-20 Business Days (Standard)  $12
Over $75
15-20 Business Days (Standard)  FREE

INTERNATIONAL SHIPPING

ORDER VALUE SHIPPING SCHEDULE SHIPPING RATE
Greater than $1 7-10 Business Days (Expedited International)  $35

For more assistance, contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or by email at hello@saje.com.

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How do I track my order?

Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a saje.com account. Log in to My Account and select Order History & Tracking to find out the status of your order.

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Can I get my order gift wrapped or add a personal message?

We’re sorry! Gift wrapping and personalized messages are not part of the current Saje offering.

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My parcel hasn’t arrived on time, is it lost in transit?

If your order seems to be lost in transit, contact our Customer Experience team who will be happy to help you investigate. Call 1 (877) ASK-SAJE (1-877-275-7253) or email us at hello@saje.com and we'll ensure you're taken care of.

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Will I be charged duty?

For International orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. If the customs charges are not paid COD (cash on delivery), the order will be returned back to Saje.

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