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Shipping
Please allow 1–3 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays, or holidays.
| Shipping Method | Costs* | Shipping Time |
|---|---|---|
| Standard Shipping (Orders $60 and over) | FREE | 1 - 5 Business days Rural & remote areas may take an additional 3 days. |
| Standard Shipping (Orders under $60) | FREE | 1 - 5 Business days Rural & remote areas may take an additional 3 days. |
| Express Shipping | $30 | 1 - 3 Business days P.O. Boxes, Rural & remote areas are excluded. |
| International | $35 | 7 - 28 Business days P.O. Boxes excluded. |
*Note: Hand Sanitizers, Select Home Cleaning Products, Room Sprays and the Aroma Aurora are eligible for ground shipping only.
*Note: International shipping is seeing delays due to current geo-political disruptions. your package will be processed by our team and then handed off to the carrier. Once with the carrier it can take 7- 28 business days to be processed through customs be passed on to the local carrier and delivered.
*During Checkout you will see the total price, including taxes, shipping and handling charges, in US dollars before you place your order. Your credit card will be charged in US dollars according to the charges displayed during Checkout.
Returns
New or gently used formulations that do not support your wellness needs can be refunded with the original receipt within 30 days of in-store purchase or within 30 days of delivery for online orders. To help reduce waste, we do not accept returns on previously used functional diffusers.
Refunds are issued to your original method of payment or as store credit via e-gift card. To start a return, contact our Customer Experience team at 1-877-275-7253 or Email Us.
Duties & Taxes
Taxes and duties are calculated based on the items in your order, your shipping destination, and the total value of your purchase.
Depending on your destination country:
- Taxes and duties may be included in the product price and will not appear as a separate line item at checkout.
- Taxes and duties may be calculated and collected at checkout, where they will appear as a separate line item before you complete your purchase.
- Some countries require taxes and duties to be paid upon delivery. If this applies to your order, you'll be notified during checkout so you can make an informed purchase.
Please note that any taxes, duties, customs fees, or import charges collected by your local customs authority are determined by the destination country. Saje Natural Wellness does not control these charges and cannot reimburse or refund them.
If you have questions about customs regulations or import fees for your country, we recommend contacting your local customs office prior to placing your order.
